This is all the legal stuff and unfortunately, times being what they are, we have to have them whether we like it or not. But we’ll try lay it all out using words we all understand.
Our company is called Farmgate Midleton Store to Door Limited but, to make life a little easier for everyone, we’ve shortened the business name to Farmgate. So wherever you see Farmgate, you can take it to mean Farmgate Midleton Store to Door Limited.
By signing up to our website and purchasing products from Farmgate, you are agreeing to the terms and conditions of sale, which apply to all transactions on farmgate.ie. Signing up to the service means we must have the following information:
· Your address, including the postcode of the billing address associated with the payment card.
· Your telephone number (the person receiving the items)
· Your email address, so we can supply you with important information such as your order confirmation and changes to the Farmgate Home Delivery Service
Farmgate only sells goods on our website to the end user and they should not, in any manner, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details. It is your responsibility to keep your account password secure.
2. PRODUCT PRICES
The price of goods charged shall be as quoted on the website at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honor any prices as published at the time of placing your order. If you order a large portion-size of a meal and it is not available then we will endeavor to supply the same number of total portions but in smaller tray sizes. Your card will not be charged extra if the price of these smaller trays is greater than the ordered amount. All of our food products are zero-rated for VAT. Our minimum order level is €60.00 for delivery and €20 for collection. Prices of goods do not include the delivery charge.
3. VOUCHERS AND DISCOUNTS
Vouchers cannot be used online currently. Vouchers can only be redeemed in the food store or in the restaurant.
The following refers to our delivery service. Farmgate uses a next day carrier to deliver all items purchased from farmgate.ie. If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the customer. Special requirements shall be followed, but please make sure that they are deemed ‘reasonable’ e.g. allowing ample space in fridges for the delivery boxes.; or instructions to knock at a neighbor’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further. Where a premium delivery service (before 10am) is specified your order shall be prioritized and we shall endeavor to deliver your food by this time. However due to circumstances beyond our control such as weather and traffic conditions we may not always be able to deliver by the time specified. In this situation we shall try to deliver later in the day and will refund the extra paid for the premium delivery service. We shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can’t guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.
CANCELLING AN ORDER
Shopping from home is also known as distance selling and includes internet shopping. As an online shop we are governed by the Consumer Rights Directive, or to give it it’s full moniker the European Directive on consumer rights (Directive 2011/83/EU) . However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/distance_selling.html
Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 9.30am on the day you are expecting delivery).
WHAT IF I’M NOT HAPPY WITH MY GOODS?
OUR REFUND POLICY
If you are unsatisfied with any of the items in your order or any part of the delivery service from Farmgate please contact us – either by emailing us via the Contact Us page of the website or by telephoning 021 463 2771 and asking for Home Delivery. As we sell perishable goods, we ask that you – the customer – inspect the food once you have opened the box. If you are unhappy with the goods, as above, please contact us immediately on 021 463 2771 and ask for Home Delivery. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for an incorrect item. We operate an open and honest policy at Farmgate and will do everything possible to make sure we can accommodate and act on any problems or suggestions.